Last Updated: [2026.04.29]

1. Introduction

Nèlura ("we," "our," or "us") operates nelurapearl.com (the "Site"), the official online store for Nèlura products. We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our Site or purchase our products.

2. Information We Collect

(a) Directly Provided Data

- Purchase Information: Name, email, shipping/billing address, payment details (processed via Stripe/PayPal).

- Account Data: Password, order history (if you create an account).

- Communications: Emails, chat logs from customer support.

(b) Automatically Collected Data

- Device & Usage: IP address, browser type, pages viewed (via cookies).

- Location: Country/region for tax compliance (approximate, based on IP).

- Product Performance: Anonymous usage stats (if connected to Nèlura app).

3. How We Use Your Data

Purpose Legal Basis

Process orders & shipments Contract fulfillment

Respond to customer inquiries Legitimate interest

Improve product & website Consent (analytics cookies)

Send marketing emails (opt-in) Consent

Prevent fraud Legal obligation

4. Data Sharing

We only share data with:

- Payment Processors (Stripe, PayPal) to complete transactions.

- Shipping Partners (DHL, FedEx) for delivery.

- Service Providers (e.g., Strikingly for hosting, Zendesk for support).

- Legal Authorities if required by law.

*We never sell your data to third parties.*

5. Your Rights

Under GDPR/CCPA, you may:

- Access or delete your data via account settings.

- Opt out of marketing emails (unsubscribe link in all emails).

- Disable cookies via browser settings (may affect Site functionality).

- Request a copy of your data by contacting angel@nelurapearl.com .

6. Data Security

- All transactions use SSL/TLS encryption.

- Payment details are tokenized (we never store full credit card numbers).

- Regular security audits conducted.

7. International Transfers

Data may be processed outside your country (e.g., Hong Kong servers for Asia-Pacific customers), but we use EU-approved Standard Contractual Clauses where required.

8. Children’s Privacy

Our Site is not designed for users under 16. We do not knowingly collect children’s data.

9. Policy Updates

We may update this policy. Changes will be posted here with a new "Last Updated" date.

10. Contact Us

For privacy requests or questions:

Email: angel@nelurapearl.com

Address:

Key Notes for Your Implementation:

1. Replace [bracketed placeholders] with your actual info.

2. Add a Cookie Policy if using analytics tools (Google Analytics, Hotjar).

3. GDPR/CCPA Compliance:

- Add a cookie consent banner (use tools like Cookiebot).

- For California users: Include a "Do Not Sell My Info" link.

4. Product-Specific Clauses:

- If the Nèlura app collects health/fitness data (e.g., dive depth), disclose this separately.

Would you like me to:

1. Draft a separate Return & Refund Policy?

2. Provide a cookie policy template?

3. Customize sections for specific countries (e.g., EU vs. US)?